As of 31st March the Scheme is closed.


Household Support Fund

The Department for Work and Pensions (DWP) has given local councils funding to support people who are struggling to afford food, utility bills and other essential items this winter.

Hyndburn Leisure are administering this fund on behalf of Hyndburn BC and are now receiving applications from residents who do not have enough resources to meet their immediate short-term needs and require assistance with essential items over the winter period.


To be eligible for the Hyndburn scheme you must be:

  • Age 16 years or over
  • A resident of the Hyndburn area – please visit GOV.UK – to find your local council
  • Experiencing financial hardship and not have enough resources to meet your immediate short-term needs

Hyndburn residents do not need to be in receipt of benefits to apply for the Household Support Fund, it is expected however that applicants are prepared to provide evidence that they do not have the funds themselves to purchase the items requested.

Support available

The scheme can help with short-term living costs such as food, gas, electric, water, essential household appliances, household bills and clothing (this is not an exhaustive list).

If white goods such as washing machines or fridges are required, items will be purchased through the scheme and delivery will be arranged directly to your home. Due to supply there may be a waiting period for white goods.

The scheme will also signpost you to other sources of advice and support to ensure that you get all the assistance you are entitled to.

You may be offered a referral for advice and assistance with finance, debt and/or welfare benefits, to help address your long-term needs.


The scheme does not cover:

  • Any requests for items that are not essential for example debts incurred by gambling or loans/credit cards, overdrafts, HP etc
  • Applications from those with sufficient income or savings
  • Requests for household items where these are the responsibility of the landlord
  • Rent arrears and/or deposits unless meeting exceptional need


How long will it take for a decision to be made?

We aim to make a decision within 5 working days of receiving all the required information, other than for household goods, where we aim to decide within 10 working days.

Depending on the level of demand for the scheme, this may not always be possible.

To speed up the application process please ensure you provide all the evidence we ask for as soon as possible.

Please do not chase up your application until at least 10 working days after it was submitted.

How to apply

Step 1
Please email* the following information to the Hub Agent team ( : It is essential that you include all of the information in your email.
  • Your first name and surname
  • Your full address
  • Date of birth
  • Email address
  • Mobile/Home telephone number
  • Details for anyone who lives within your household e.g. 2 adults and 3 children
  • National Insurance Number
  • What support is required and reasoning for it
Step 2
  • One of our Hub Agents will contact you to discuss what support you require. They will require an in depth explanation as to why the support is needed, so please be prepared to provide this.
  • You will also be asked to share your current income and National Insurance number
Step 3
  • Following this call you will be asked to provide your most recent Bank Statement (including Savings Accounts) showing one month’s transactions and showing your name and address – dated within the last 2 months. If you do not provide complete bank statements your application will not be considered.
  • You will also be asked for evidence of any outstanding bills that you require support with.
Step 4
  • Your completed application will be reviewed, a decision will be made and you will be notified of the outcome.

Can I appeal a decision if my application is unsuccessful? 

As this is a discretionary scheme there is no right of appeal. However, if you think we have overlooked important information then you can ask for us to look at the application again by emailing reasons along with your name, address and reference number.

This decision will be final.

Your privacy

The information that you provide will be processed in accordance with the (GDPR) and data protection law for the purpose of provision and management of the Household Support Fund.

Your personal information, where provided, will be processed under Article 6,1 (e) of the GDPR – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

*If you do not have an email address then you can contact the Hub by calling: 01254 388111 referencing ‘Household Support Fund’ when you speak to a Hub Agent.